Return & Exchange Policy

Return & Exchange Policy

We aim to ensure customer satisfaction while complying with the E-commerce regulations in the Kingdom of Saudi Arabia and Zid platform requirements. Please review our policy below:

1. Returns

• Customers may request a return within 7 days from the date of order delivery.

• The product must be:

  • Unused

  • Unopened

  • In its original condition

  • With original packaging and all accessories

• Sterile, consumable, or medical disposable products cannot be returned once opened or used due to health and safety regulations.

• Return shipping costs are borne by the customer unless the return is due to a store error.

• Approved refunds will be processed within 5–10 business days using the original payment method.

2. Exchanges

• Exchange requests are accepted within 7 days from the delivery date.

• The product must be unused and in its original condition.

• If the exchange is due to:

  • A defective product

  • Incorrect item sent

  • Manufacturing defect
    The store will cover all shipping costs.

• Opened sterile or sensitive medical products are not eligible for exchange.

3. Non-Returnable & Non-Exchangeable Items

• Sterile medical products once opened.

• Single-use medical supplies.

• Personal care products.

• Products damaged due to misuse or improper handling.

4. Damaged or Incorrect Items

• If a damaged or incorrect product is received, customers must contact us within 48 hours of delivery and provide clear photos.

• The issue will be resolved through replacement or refund at no additional cost.

5. Return & Exchange Request Process

• Requests must be submitted through the store’s official communication channels.

• whatapp: 00966553776213
• Email: [email protected]

• Please provide:

  • Order number

  • Reason for request

  • Product photos (if applicable)